CS Systems & Enablement Manager

Join to apply for the CS Systems & Enablement Manager role at Proofpoint
.

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people‑centric perspective. We are dedicated to hiring the best and most diverse talent to help us in that mission.

• Partner with leaders to identify, define, and document core workflows and frameworks for automation.
• Translate business requirements into scalable process designs that reduce manual effort.
• Continuously refine workflows using data, feedback, and performance metrics.
• Align workflows with the broader Customer Office operating model.
• Drive standardization and governance across CS processes.

• Serve as the primary business owner & admin for the CSP (Totango).
• Partner closely with Sales Ops, Biz Apps (Salesforce), and Enterprise Application (Data) teams.
• Design, configure, and deploy workflow and playbook automations, health models, dashboards.
• Recommend and implement system enhancements that increase efficiency and data quality.
• Partner with management to evaluate and introduce new tools to the CS tech stack.
• Provide hands‑on support to end users and maintain system reliability.

• Design and run scalable enablement programs to drive adoption across CSM, TAM, and Renewals.
• Train customer‑facing teams on how workflow automations and risk‑based triggers improve outcomes.
• Build and maintain an intuitive, self‑serve knowledge base with AI‑powered search.
• Ensure consistent rollout of new features and processes across global teams.
• Monitor adoption and evolve enablement to drive continuous improvement.

• 10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields.
• 5+ years in B2B SaaS.
• Deep expertise with CRM, CSP, and other tools in the GTM tech stack.
• Customer / end‑user mindset, coupled with a strong bias for action.
• Demonstrated success driving user adoption and simplifying complex systems for large user populations.
• Proven ability to design and scale GTM workflows that drive measurable business outcomes.
• Strong analytical and technical skills to assess process performance and guide improvements.
• Highly independent, able to operate in a fast‑paced, matrixed environment with limited direction.
• Excellent communication, cross‑functional partnership, and project management skills.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to

Interested? Submit your application along with any supporting information – we can’t wait to hear from you!

• SF Bay Area, New York City Metro Area – $161,625 – $237,050
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska – $132,225 – $193,930
• All other cities and states excluding those listed above – $120,525 – $176,770

Referrals increase your chances of interviewing at Proofpoint by 2x.