VIP Platinum​/Diamond Technician

Job
Location: WASHINGTON, DC, United States
Date Posted: Nov 19, 2025
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum

Clearance Required:

None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: On-Site
Benefits:

We are currently seeking a motivated, career and seasoned customer service-oriented Executive Support Platinum Technician to begin an exciting and challenging career with SAIC.

• Provide exceptional technical support and customer service to Senior and C-Level Executives.
• Coordinate, track, report and escalate support issues pertaining to Senior and C-Level Executives to ensure timely resolution and a positive impact on customer satisfaction.
• Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers.
• Work with other IT groups to rollout hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
• Provide accurate and timely communication and reporting to assist in the execution of IT initiatives which may impact Executive staff.
• Timely follow up with customers to ensure problems are resolved successfully and satisfactorily.
• Strong ability to provide creative solutions to customer problems.
• Demonstrate skills to bridge technical problems which cross functions, such as understanding cause and effect and root cause relationships for complex IT problems.
• Provide IT training to customers to ensure successful use of IT equipment.
• Document and revise all resolutions to be updated in IT knowledge base.
• Be able to manage projects and heavy caseload while responding to customers request in a high priority fashion.
• Follow corporate and Federal IT Security Policies.
• Home support including troubleshooting of Software Applications and the Operating System Software, Equipment diagnostics, problem isolation, and repair including warranty work (Minimum).
• Previous experience working in a classified environment.
• Work a flexible schedule and provide after-hours support on a 24x7 basis.

Required Skills:

• Bachelor’s degree and a minimum of five years' experience, or equivalent education and experience.
• In-depth Desktop Support knowledge (Preferably on a Federal Contract).
• Significant Experience supporting Windows 11, O365 products, Active Directory and MDM solutions.
• Experience installing and troubleshooting Apple products ranging from MAC OS X, iPhones, iPads, and hardware.
• Previous experience using ITSM tools for ticket tracking.
• Ability to travel up to 10%.
• Ability to work evening shift and weekends (Saturday and Sunday 7AM - 4PM).

Desired

Skills:

• Ability to obtain a DOE Q security clearance. Current Top‑Secret a plus.
• U.S. citizenship is required.
• Bachelor’s degree in Information Technology or related field.
• IT certification(s): A+, Net+, MCP, MCDST, MCSA, and/or MCSE, ITIL, HDI.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit  For ongoing news, please visit our newsroom.

Please apply through the internal career site here >