Sales Associate

Sales Associate

Upholds the Core Values as determined by the management team. Primary responsibility for all positions is to Amaze Every Customer Every Time. Sales associates are responsible for engaging the customer and determining their needs and project requirements.

• Help put away merchandise. Maintain your assigned department:
  Keep clean, organized, and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps, and side wings.
• Handle special orders for all non-stock items.
• Consult a supervisor before refusing a customer’s request; do not say no without checking with a floor supervisor, assistant manager, or store manager.
• Watch for shoplifters and take action in line with company policy; excellent customer service and interaction prevent shoplifting.
• Provide the best possible experience for every customer, every time by being helpful, knowledgeable, and friendly.
• When not with a customer or cleaning, stand in a main aisle to observe customers. Walk up and down aisles to ensure assistance in all departments, avoiding personal conversations with co‑workers on the floor.
• Serve customers storewide utilizing the S.A.L.E.S. process and provide needed advice or information, greet customers as soon as you encounter them.
• Actively participate in store communication and initiatives including striving to reach posted company goals and metrics (e.g., Communication Board, Daily Huddle, store contests, etc.).
• Assist customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite, attentive, make eye contact, and smile; do not avoid customers.
• Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
• Maintain awareness of all promotions so you can tell customers about special sales.
• Always wear your radio and headset to effectively communicate with other associates or management.
• Assist customers with large or heavy items as needed.
• Offer customers a shopping basket or Ace bucket for their shopping use.
• Assist in the training and development of peers.

• Able to communicate professionally with customers and team members.
• Ability to use Epicor Eagle, computer, telephone, and other equipment as needed.
• Skilled at providing prompt, friendly and attentive customer service.
• Willing to learn all areas of the store and help train others and proven track record of being a team player.
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible, including days, evenings, weekends, and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

• Ability to stand for an extended period, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near or in outside weather conditions. The noise level in the work environment is usually moderate.

Job responsibilities may change based on the needs of the business.