Field Representative

ABOUT C+C

When was the last time you thought you could make the world a better place? Imagine following through with your dreams and making that positive change happen.

C+C is an award-winning integrated marketing agency all about changing behaviors for good. We help our clients motivate people to embrace a variety of social and environmental actions. Like choosing an energy‑efficient appliance. Applying for college programs. Getting the COVID‑19 vaccine. Making good financial decisions. Taking public transit. Saving water. Basically, doing things to make the world a better place. We’ve been working on social issues and sustainability projects since 2005.

We have beautiful offices in Seattle, WA, Portland, OR, and Boston, MA to accommodate employees in a hybrid or full‑office setting. Our current requirement is for local roles to work two days onsite from the C+C offices. Remote roles will be noted accordingly.

C+C is looking for a highly motivated, outgoing professional to join C+C's Field Services Team in support of Utility Residential Retail Rebate programs in the North Sound area (Whatcom, Skagit, and Snohomish Counties). The residential program consists of rebates on efficient appliances, water heaters, and smart thermostats  qualify for this position, you will need strong people skills, the ability to demonstrate an account management approach to partner engagement and knowledge of the retail sales channel(s).

• Serve as an extension of our utility partners in retail locations.
• Oversee retailer/manufacturer promotional compliance and point of purchase (POP) product placement in participating locations.
• Conduct field visits at up to 36 locations a week.
• Ensure retail partners are properly educated about utility programs, services, and promotional products so information can accurately be relayed to customers.
• Accurately relay information about utility programs, services and promotional products if the opportunity presents itself while you are in the store.
• Ensure correct pricing of rebated products.
• Deliver formal and informal training to retail staff.
• Work with partners to maximize promotion and sales of rebated items.
• Participate in 3-4 planned promotional weekend events and between 6-8 impromptu weekday events per year.
• Adhere to reporting best practices and timing when reporting on store visitations, trainings, and outreach event results to C+C management using Salesforce.
• Maintain, enhance and document utility relationship with all program participants.
• Identify ways to streamline programs processes and procedures.
• Perform in-depth surveys with customers and associates while in‑store.
• Maintain a high level of organization to ensure accurate and timely completion of daily reporting tasks, meeting strict deadlines and ensuring data integrity.
• Demonstrate exceptional time management and self‑discipline to effectively perform all aspects of the job within required time frames, including reporting and administrative tasks, while working within a flexible schedule that allows for autonomy and freedom.

The selected candidate will receive extensive on‑the‑job training in energy efficient products, utility Residential Retail Rebate programs, and customer relations practices.

• Minimum of one year’s experience in customer relations, sales, or similar roles.
• Own/lease an insured vehicle and valid driver’s license with a clean driving record.
• Proactive self‑starter with excellent time management skills and the ability to learn and absorb new information quickly.
• Strong customer service and account management skills.
• Virtual training skills to include creating and delivering Power Points, managing invitations through Outlook and leading Zoom/Teams webinars.
• Comfortable presenting professionally in front of live and virtual audiences.
• Ability to perform outreach to warm and cold leads.
• Ability to communicate technical information to different audiences.
• Must possess the ability to stand and be on your feet for extended periods, walk frequently throughout stores, and safely navigate ladders as needed to complete tasks.
• Some proficiency in Microsoft Office Suite (Word, Excel,…