Public Safety Officer

Overview

Site:
Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills.

If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Does this position require Patient Care? Yes

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

• Education
  :
  Bachelor’s Degree in Criminal Justice preferred. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials
  :
  Class D Passenger Vehicle Driver's License (State License) - Generic - HR Only preferred;
  Basic Life Support (BLS) Certification - Data Conversion - Various Issuers preferred;
  Basic Officer Certification (CHSO) - International Association for Healthcare Security and Safety preferred;
  Supervisory Certification (CHSS) - International Association for Healthcare Security and Safety preferred;
  Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred; MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred.
• Experience
  :
  Experience in hospital, security/police, emergency medical or customer services preferred; 3-5 years preferred.
• Knowledge,
  
  Skills and Abilities
  
  :
  • Strong interpersonal communication and customer service skills; ability to interact with all people and establish positive relationships.
  • Deescalation and management of anxious/stressed individuals; ability to multitask and work independently or in teams.
  • Strong problem-solving, critical thinking, judgment, and prioritization; creative resolutions for positive outcomes.
  • Customer service attributes: accessible, energetic, empathetic, positive, collaborative and flexible; tact, diplomacy, active listening, and articulation.
  • Understanding of community policing, risk analysis and crime prevention concepts; strong writing skills for documentation; intermediate computer skills (typing and database software).

• Standing Frequently;
  Walking Frequently;
  Sitting Occasionally
• Lifting Frequently; 35lbs+ (with assisted device);
  Carrying Frequently; 20-35lbs;
  Pushing Occasionally;
  Pulling Occasionally
• Climbing Rarely;
  Balancing Frequently;
  Stooping Occasionally;
  Kneeling Occasionally;
  Crouching Occasionally;
  Crawling Rarely
• Reaching Frequently;
  Gross Manipulation Frequently;
  Fine Manipulation Frequently;
  Feeling Constantly
• Foot Use Rarely;
  Vision - Far/Near Constantly;
  Talking and Hearing Constantly

Onsite work location: 2014 Washington Street;
Scheduled Weekly

Hours:

40;
Employee Type:
Regular;

Work Shift:

Day (United States of America)

Pay…