Family Support Team Case Manager

Family Support Case Manager

Brigid Collins Family Support Center – Whatcom County, WA

Non-Exempt | On-Site and Field-Based Work

At Brigid Collins, our mission is to strengthen community health and resilience by providing comprehensive, trauma-informed support to children and their families. We believe every family deserves safety, dignity, and the opportunity to thrive—especially during times of crisis.

As a Family Support Case Manager, you will walk alongside families experiencing some of the most difficult moments of their lives, including child abuse, involvement in the justice system, homelessness, and substance use disorders. Your role is to provide stability, advocacy, and compassionate guidance while helping families build resilience and access the resources they need.

If you are a relationship-builder, a problem-solver, and someone who approaches families with empathy and respect, we would love to meet you.

• Starting wage: $22.50–$25.50/hour DOE
• Full classification range: $21.00–$28.29/hour (reflects growth potential within the position)
• Bilingual pay add-on: +$1.00/hour for fluency in Spanish, or Mixteco

• High-quality medical, dental, and vision plans with 80%+ employer premium contribution
• Employee Assistance Program
• 403(b) retirement plan with employer contribution after one year
• Annual raises
• 11 paid holidays + additional paid agency closure days
• 12 days of accrued sick leave annually
• 11 days of accrued vacation in the first year
• Paid training and travel
• Eligible employer for the Public Service Loan Forgiveness Program (PSLF)

As a Family Support Case Manager, you will support families through a combination of advocacy, coordination, and strengths-based case management.

• Provide trauma-informed, ongoing case management including needs assessments, goal setting, referrals, and progress checks
• Build trusting, supportive relationships that foster stability, autonomy, and resilience
• Maintain a caseload and complete timely, accurate case notes

• Support families during forensic interviews at the Whatcom and Skagit County Children’s Advocacy Centers
• Advocate for non-offending caregivers and ensure they receive clear information, emotional support, and resource guidance during sensitive processes

• Maintain consistent communication through calls, texts, and in-person meetings
• Develop individualized service plans and monitor follow-through
• Coordinate care with partner agencies, providers, and multidisciplinary teams

• Ensure timely and accurate documentation in alignment with program and funder requirements
• Maintain strict confidentiality and adhere to all relevant policies and statutes

• Participate in regularly scheduled on-call rotations
• Attend staff meetings, supervision, and team case reviews
• Assist with other duties that support clients and the program’s mission

• Ability to work independently in the field while managing a flexible schedule
• Excellent communication and active listening skills
• Ability to build trust and rapport with individuals experiencing trauma, substance use challenges, poverty, or other stressors
• Comfort engaging in conversations involving highly sensitive and confidential topics
• Strong organizational skills and time-management abilities
• Commitment to cultural humility, client autonomy, and trauma-informed practices
• Ability to adjust schedule as needed to support family availability

• Case Manager II:
  Bachelor’s degree + 1 year of relevant experience
• Case Manager III:
  Bachelor’s degree + 3 years of relevant experience
  • Equivalent combinations of experience and education will be considered
• Fluent in English; bilingual in Spanish strongly preferred but not required
• Ability to pass background checks and meet employment eligibility requirements
• Reliable transportation, valid driver’s license, and auto liability insurance

Submit the following (incomplete applications will not be considered):

• Resume
• Cover letter
• Three professional references

Qualified applicants will be contacted to schedule interviews. No phone calls, please.