Front Office Lead, Primary Care

Primary

Location:

Primary Care Mt. Washington - ULP - CMG Address: 532 N. Bardstown Road Mt. Washington, KY 40047 Shift:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities, and:

• Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
• Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
• Enters physician schedules into EPIC and create templates, as needed
• Assists practice manager with monthly and ad hoc meetings with staff
• Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures

• Works with practice manager to facilitate training of new hires and complete other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

• High school diploma or GED/Equivalent (required)

• Two (2) years of medical office experience (required)
• Four (4) years of office experience or customer service experience (preferred)

• Demonstrates initiative and displays strong problem solving and critical thinking skills– able to think through issues and identify appropriate options; works proactively by anticipating and planning for problems before they arise
• Demonstrates service excellence by being responsive, informing constituents of process, being pleasant to work with, educating and providing timely, accurate information
• Demonstrates organizational skills by managing time effectively, keeping tasks appropriately prioritized and changing directions as, needed, for the good of the department or organization
• Demonstrates a strong work ethic – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Strong interpersonal and communication skills– can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility

• Must be able to communicate effectively in both verbal and written formats

• Ability to break down problems or tasks; using prior knowledge and experience to identify causes and consequences…