Technology Solutions Coordinator
Job in
Mountain Brook, Jefferson County, Alabama, USA
Listed on 2026-09-12
Listing for:
Montgomery-Public-Schools
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
MOUNTAIN BROOK BOARD OF EDUCATION
JOB DESCRIPTION
TITLE:
Technology Solutions Coordinator
SPECIALTY:Help Desk Operations, Ticketing Management, and Student Information Systems
REPORTS TODirector of Technology
QUALIFICATIONS:- · Experience with current Windows, ChromeOS, and Apple operating systems.
- · Experience with configurations and troubleshooting hardware such as laptops, iPads, Chromebooks, displays, and printers.
- · Experience providing direct technical support to teachers, employees, and parents to support student success.
- · Experience with writing technical documentation.
- · Experience maintaining and navigating ticketing systems and student information systems.
- · Experience troubleshooting technical issues and conducting effective research to resolve problems.
- · Provide technical support in all areas deemed necessary by the Director of Technology, Project Manager, and Network Administrator.
- · Serve as a point of contact for employees and parents regarding technical issues via phone, email, or help ticket system.
- · Assist with various software applications, and accounts as assigned.
- · Manage and maintain the department ticketing system, ensuring all issues, status updates, and resolutions are properly reported, recorded, and documented.
- · Route or assign help tickets to the correct personnel within the technology department and follow up on ticket status to ensure resolution in a timely fashion.
- · Document and follow up on internal and external communication in regards to help tickets.
- · Assist with asset inventory and documentation.
- · Assist in updating student and parent information in the Student Information System (SIS) to ensure data remains current.
- · Set up, troubleshoot, install, and/or move equipment in the Central Office as directed by the Director of Technology.
- · Maintain technical documentation in all areas of responsibility.
- · Participates in the research and development of necessary tools, processes, and documentation needed to maintain movement towards current strategic goals of the district.
- · Other duties as assigned by the Director of Technology.
Twelve months (240 days) annually.
EVALUATION:Performance will be evaluated in accordance with Board policies on evaluation of professional personnel.
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