Customer Service Representative

Inventive Group is a Mountain Home, Idaho-based manufacturer and distributor operating across four brands. We build products that go to work in the real world — and we back them up with a team that takes customer relationships seriously. We’re a Lean‑driven company where continuous improvement isn’t just a buzzword; it’s how we work every day. If you want a role where your effort is visible, your growth is supported, and your team actually celebrates wins together, we’d love to meet you.

Full‑Time | Mountain Home,  | On‑Site

• Be the voice of Inventive Group — answering calls, responding to inquiries, and resolving issues with professionalism and care.
• Process and manage dealer and customer orders from entry through fulfillment, including quotes, pricing, and order updates.
• Work alongside Outside Sales Representatives to support existing accounts and help grow new ones within your territory.
• Handle warranty claims end‑to‑end: investigate, validate, communicate decisions, and keep accurate documentation.
• Manage returns and exchanges, and follow up on open orders, custom requests, and future‑dated releases.
• Track customer activity through sales reports and help identify growth opportunities.
• Keep customer records accurate and up to date in our CRM.
• Stay current on our product lines so you can answer questions confidently and upsell where it makes sense.
• Participate in team meetings, Kaizen events, 5 Whys, and other continuous improvement activities.
• Sustain 6‑S standards in your workspace and contribute to a culture of accountability and improvement.

• High School diploma or GED required.
• Previous customer service or client support experience.
• Strong communication skills — comfortable on the phone, clear in writing, and easy to work with.
• Organized and detail‑oriented; able to juggle multiple open orders and follow‑ups without things falling through the cracks.
• Comfortable with Microsoft Office and able to learn CRM systems quickly.
  
  A problem‑solver who doesn’t wait to be told what to do.
• Someone who takes pride in their work and wants to grow with the company.

• Great Pay
• Health Insurance
• 401(k) Plan with company matching contribution up to 3% of pay
• Paid Holidays
• Paid Time Off (PTO)
• Bereavement Pay
• Access to our new state‑of‑the‑art Exercise Center, cornhole, Arcade and shuffleboard games
• Weekly Leadership training
• Company lunches
• Opportunities to advance and contribute
• Wonderful opportunity to make a difference in our world by working with people that really care
• We are a company that truly believes in getting better every day. This goes for our Company and the people who work here
• Everyone says people are a company’s biggest asset; at Inventive Group we prove it!

Monday‑Friday, 8:00 am to 5:00 pm MST
40 hours/week

Inventive Group is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.