Student Success Coach

Please note:

all position postings close at 12:00 A.M. CST on the position closing date

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

The Student Success Coach serves as a highly visible, front-facing member of the Student Success Center and plays an important role in creating a welcoming, supportive, and student-centered experience s position provides comprehensive academic advising, registration assistance, retention support, transfer guidance, and Veterans Services to current and prospective students. The Student Success Coach works directly with students from a wide variety of backgrounds and circumstances and must consistently demonstrate a positive, approachable, patient, and solutions-oriented attitude.

The successful candidate will enjoy working with people, take initiative to assist students, communicate effectively, and make every effort to help students successfully navigate college processes. Working collaboratively with faculty, staff, and other campus departments, the Student Success Coach helps students overcome barriers, make informed academic decisions, connect with appropriate resources, and progress toward completion of their educational goals.

Duties & Responsibilities:

• Provide comprehensive academic advising to students across ASUMH programs, with primary emphasis on students pursuing transfer degrees.
• Help students understand degree requirements, academic policies, course expectations, and available educational pathways.
• Assist students in selecting and registering for appropriate courses based on degree requirements, academic preparation, career goals, transfer plans, and individual circumstances.
• Engage students in meaningful advising conversations that help them make informed decisions about their academic and career goals.
• Maintain accurate and meaningful advising notes and documentation in appropriate student information systems.

NOTE:

This job description is intended to provide a comprehensive overview of the Student Success Coach position at ASUMH and is subject to change based on the needs of the institution and the evolving landscape of higher education.

• Serve as a welcoming and accessible point of contact for students, families, and visitors, consistently providing a positive, respectful, helpful, and student-centered experience.
• Demonstrate patience, professionalism, empathy, and a solutions-oriented approach when assisting students, including those who may be confused, frustrated, overwhelmed, or experiencing challenges.
• Take ownership of student questions and concerns by providing assistance whenever possible and making appropriate referrals when another office or resource is needed.
• Respond to student calls, emails, and other communications in a timely manner, generally within one business day, and provide appropriate follow-up until the student's need has been addressed.

• Work individually with students experiencing academic or personal barriers that may affect their success.
• Help students identify strategies and campus resources related to academic performance, attendance, time management, tutoring, financial concerns, career planning, and other needs.
• Proactively contact students who may be at risk of stopping out or who need additional assistance navigating college processes.
• Assist with institutional retention initiatives and other efforts designed to improve persistence and completion.
• Document student interactions, interventions, referrals, and appropriate follow-up.
• Serve as a primary point of contact for veterans, active-duty service members, members of the…