Services Specialist

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:

An excellent compensation package starting at $19.25 (DOE)
An 8% Employer Matching dollar-for-dollar 401(k) program after Year One Health, dental and vision insurance

Pioneer pays a minimum of 80% of the premiums for team members AND dependents
12 paid holidays including day after Thanksgiving for Team Member Appreciation Day Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays PTO accrual increases with Pioneer seniority

Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!

Up to $2,000 in Interest-free Technology Salary Advance Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment

Up to $2,300 in Tuition reimbursement per semester

Childcare reimbursement up to $100 per child per month

So much more!

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Payment Services Specialist at our Mountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment.

Pioneer Federal Credit Union (Pioneer) takes our organization culture seriously, and every team member understands it is their responsibility to be a brand champion who plays a critical role in driving our members, business partners, (internal and external), and their families to stronger financial futures. A part of everyone’s role is to demonstrate a commitment to Pioneer’s vision and mission, embody our core values and behaviors, and proactively contribute to our credit union’s growth and progress/The Payment Services department is a very diverse department focusing on many areas of payment processing within the credit union.

Some of those areas include Automated Clearing House (ACH), Drafts, Wires, Remote Deposit Checks, Zelle, Instant Pay, Debit Card and Credit Card transactions, as well as Instant Issue cards. The Payment Services department also provides back-office support for team members and branches, research, new starts and check payments received in the mail.

The Payment Services Specialist is responsible for performing a variety of daily payment processing, research, balancing, dispute, and operational functions. Responsibilities may include ACH processing, drafts, wires, RDC, Zelle, debit and credit card activity, disputes, general ledger balancing, card services, and other Payment Services functions.

The Payment Services Specialist is expected to develop a working knowledge of all areas within the department and provide cross-functional support based on operational needs. Individual specialists may have primary areas of responsibility; however, cross-training and department coverage are essential components of the position. The Payment Services Specialist will perform assigned responsibilities accurately and timely and will work with limited supervision once appropriately trained.

Essential Functions and Responsibilities :

Payment Processing and Operations:
Perform assigned daily Payment Services processing functions, which may include ACH payroll and exception files, ACH origination, payroll transfers, drafts, wires, Remote Deposit Checks, Zelle, general ledger balancing, IRDs, and other payment-related processing. Complete assigned processing accurately and within established deadlines. Research and resolve processing exceptions, discrepancies, rejected items, balancing differences, and other issues identified during daily processing. Utilize applicable internal and external systems necessary to complete Payment Services functions and maintain appropriate documentation.

Disputes, Research, and…