Sales Operations Lead, Global Strategic Partners, AWS Specialist and Partners Sales Operations

Overview

Description AWS is seeking a Sales Operations Lead to drive data-driven decision-making and operational excellence for the Global Consulting Partner organization, focused on Global Strategic Partners (GSP). This role leads and scales mission-critical frameworks, including goal setting, key initiatives, business reviews, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Working closely with GSP leadership, the Sales Operations Lead develops, implements, and manages sales processes, systems, and metrics to help Partner Development Managers and others involved in the sales process increase revenue growth and customer acquisition.

The role analyzes sales performance data to identify growth opportunities and process improvements, and partners with stakeholders to drive day-to-day operational excellence through sales process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships. The role will leverage AI-powered tools and workflows to augment the sales organization’s productivity and effectiveness.

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness.
• Develops and manages pipeline qualification and attribution to ensure proper distribution, and resolves attribution escalations to support accurate financial reporting.
• Orchestrates AI-human collaboration in the sales process and manages AI sales intelligence tools and automated customer/partner interaction systems.
• Maintains sales tools data quality to ensure accurate reporting and forecasting.
• Implements sales workflows and automation to streamline processes and improve seller efficiency.
• Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Leads sales tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve sales efficiency and processes.
• Drives escalations and initiates gap-to-green resolutions as needed.

Basic Qualifications

• 7+ years of sales operations or equivalent experience
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience conducting sophisticated and creative analysis of complex data and translating the results into actionable deliverables, messages, and presentations
• Experience presenting to senior leadership

Preferred Qualifications

• Experience working within a high-growth, technology company
• Bachelor's degree or equivalent, or experience using data and analytics to drive sales strategy and results
• Experience using data and analytics to drive sales strategy and results
• Understanding of AI capabilities and limitations in sales contexts
• Experience in prompt engineering and working with large language models

AWS is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the AWS accommodations page for more information.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at the Amazon jobs benefits page.

USA, CA, Mountain View -  -  USD annually; USA, NY, New York -  -  USD annually; USA, TX, Austin -  -  USD annually; USA, WA, Seattle -  -  USD annually.

Company:
Amazon Web Services, Inc. | Job : A3160496