Operation System Manager

Overview

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Waymo has focused on building the Waymo Driver—the World's Most Experienced Driver—to improve access to mobility while saving lives on the road. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can be applied to a range of vehicle platforms and product use cases, with millions of rider-only trips and extensive miles driven and simulated.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world’s first autonomous fleet and operations platform, from component sourcing to end customer management, enabling value through scaled deployment of the Waymo Driver. We value diverse backgrounds and experiences and encourage all team members to share ideas to better serve the communities in which we operate.

In this hybrid role, you will report to the Director, Waymo Product Operations and Planning.

• Develop operational systems to support standardized work, problem solving, process definition, and a continuous improvement culture in the Waymo Ops organization across lines of business
• Drive system-level process improvement initiatives to streamline human-dependent processes, reduce variability, waste, and cost and positively impact key business metrics such as quality, supply, and throughput
• Help ingrain unmistakable DNA for Waymo Operations that transcends markets and partners, and sets standards in the AV ecosystem
• Facilitate cross-functional problem solving to design countermeasures and corrective actions collaboratively
• Lead teams, as well as coach and teach people on measuring and driving operational efficiencies
• Be a key strategic thought partner for cross-functional leaders across the organization

• 17+ years of experience in operations management, program management, and/or process improvements
• Excellent and superior problem solving and process improvement skills: ability to break down ambiguous and complex operational problems into manageable segments, draw insights from data and structured observation and establish standards
• Demonstrated ability to influence cross-functional stakeholders at various levels to successfully drive strategy of the function and business outcomes
• Solid experience planning for and managing several large-scale, complex projects and coordinating cross-functional project members to deliver quality results on time
• Excellent people management skills with a track record of delivering results through relationship building, collaboration, consultation, communication, and influencing
• Bachelor's Degree in Operations Management, Business, Engineering, or related field in technology-focused industry

• Experience driving the organization toward process maturity and lean culture transformation
• Experience in workflow optimization and process excellence, specifically in a hybrid environment of extended workforce and full-time employees, involving hand-offs
• Familiarity with safety-critical operations where standardized operations and clear instructions are vital to risk mitigation and regulatory adherence
• Experience developing or leading quality management or document management systems based on industry standards
• Technology-forward mindset to drive process and operational excellence, such as use of leading AI tools and agentic-AI driven operational workflows
• Masters Degree in Industrial Engineering, Business, or related technical field

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location during the hiring process.

Waymo employees are eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous company benefits program, subject to eligibility requirements.

Salary Range

$226,000 — $278,000 USD