Lighthouse Customer Engagement Manager

About Lighthouse

The Client's Lighthouse program is rooted in our deep commitment to customer obsession. We turn customers into raving fans by relentlessly removing friction, elevating their experiences, and delivering meaningful outcomes. We let customers show us the way by embedding their real‑world insights directly into our product strategy, ensuring we prioritize what matters most and build with confidence. These passionate advocates become our Lighthouse brain trust, helping us co‑create the future of our products through candid feedback, continuous collaboration, and early validation.

Beyond shaping innovation, our Lighthouse customers amplify our story by sharing their success in marketing, joining us at events, and supporting sales efforts to help others discover the power of the Client Company.

We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued Lighthouse customers.

You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Client ecosystem while influencing product and experience strategy.

Lighthouse operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most.

In Lighthouse, your core focus will be customer success and engagement. At the same time, you will take on additional customer‑focused initiatives and special projects as needed, helping shape programs, influence cross‑functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.

• Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact.
• Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.
• Develop and execute engagement strategies aligned to customer outcomes and business priorities.

• Operate with agility in a fast‑paced, evolving environment.
• Step beyond defined responsibilities to support broader customer‑focused initiatives and strategic projects.
• Navigates and influences across a complex, cross‑functional organization to deliver results.

• Identify expansion opportunities by uncovering unmet customer needs.
• Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.
• Drive retention through proactive engagement and value realization.

• Partner with analytics to identify high‑value prospects.
• Design and execute thoughtful, multi‑channel outreach strategies to grow Lighthouse participation.

• Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.
• Influence roadmap discussions and advocate for Lighthouse priorities.
• Align teams around shared customer outcomes.

• Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.
• Maintain rigorous tracking of customer touchpoints, commitments, and next steps.

• 7+ years in a senior customer‑facing role (Strategic Account Management, Customer Success, Sales Engineering, Product Operations or similar).
• Proven success driving growth, retention, and strategic customer outcomes.
• Bachelor’s degree in Business, Marketing, Finance, or a related field.

• Experience with CRM systems (e.g., Salesforce, Hub Spot).
• Familiarity with the Client ecosystem.
• Solution consulting experience.

Entry Level

This is a Contract position based out of Mountain View, CA.

The pay range for this position is $129.11 - $129.11/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are…