Sales Operations Specialist

Position Overview

The Sales Operations Specialist will execute and optimize day-to-day revenue operations, including Order-to-Cash processes, pipeline management, CRM and ERP enhancements, GPU resource operations, contract and billing operations, and sales performance analytics.

This role requires a highly organized, detail-oriented individual who enjoys working with data, improving processes, and leveraging AI to automate operational workflows.

• Execute and improve AI-assisted Order-to-Cash (O2C) workflows across Salesforce, ERP, and internal operational systems.
• Leverage AI tools and workflow automation to streamline operational processes and reduce manual work.
• Support contract processing, order creation, invoicing, customer onboarding, and revenue operations activities.
• Support contract administration including contract review, amendments, renewals, execution tracking, and order validation.
• Coordinate customer billing, invoice validation, payment tracking, and account reconciliation to ensure billing accuracy and timely collections.
• Partner with Sales, Finance, Legal, and customers to resolve contract, billing, and invoicing discrepancies.
• Maintain accurate commercial documentation including contracts, purchase orders, invoices, and supporting records.

• Maintain Salesforce opportunity hygiene and pipeline accuracy.
• Support pipeline management, sales forecasting, and executive reporting.
• Review customer accounts, contracts, opportunities, and orders for completeness and accuracy.
• Partner with Sales leadership on pipeline reviews and reporting.

• Build and maintain the data foundation supporting Sales, Revenue Operations, Finance, and Executive reporting.
• Design scalable data models, KPIs, and reporting frameworks across CRM, ERP, and operational systems.
• Develop automated dashboards and reporting pipelines for forecasting, sales performance tracking, and business planning.
• Ensure data integrity, consistency, and governance across commercial systems.

• Support Salesforce administration, enhancement, and user adoption.
• Assist with CRM and ERP implementation, integration, and process improvements.
• Perform data imports, validation, cleanup, and ongoing system maintenance.
• Troubleshoot system issues and collaborate with internal stakeholders and external vendors.

• Maintain GPU inventory, customer allocation, deployment records, and resource utilization reports.
• Track GPU reservations, available capacity, and customer utilization.
• Coordinate with Infrastructure and Delivery teams to align resource availability with customer commitments.

• Bachelor's degree in Business, Finance, Information Systems, Operations, or a related field.
• 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
• Hands‑on experience with Salesforce CRM.
• Experience supporting Order-to-Cash processes, customer contracts, billing operations, invoice reconciliation, and commercial operations.
• Strong analytical skills with advanced Microsoft Excel.
• Excellent attention to detail, organizational skills, and cross‑functional communication.

• Experience with ERP platforms such as Net Suite, Oracle, Microsoft Dynamics, or SAP.
• Experience with AI productivity and workflow automation tools.
• Experience supporting cloud services, AI infrastructure, GPU cloud, or data center businesses.