Retention Strategy Lead: Reduce Churn & Elevate
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-07-28
Listing for:
Coursera
Full Time
position Listed on 2026-07-28
Job specializations:
-
Business
Data Analyst, Business Systems & Technology Analysis -
IT/Tech
Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Coursera is seeking a Lead, Retention Strategy to drive the strategy, cadence, and cross-functional agenda for reducing churn across the Consumer business. You will analyze customer behavior, size opportunities, and build business cases to prioritize initiatives with Product, Lifecycle, Monetization, Payments, Analytics, Data Science, Research and Support.
This role requires analytical rigor, strategic thinking, and strong cross-functional leadership, serving as a thought partner to Consumer
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