Sr. Manager, Renewal Revenue Strategy & Operations

What is

The Role:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data - securing and protecting private information more effectively
- Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Are you a strategic leader who thrives on maximizing customer retention, exploring creative ways to optimize workflows, and leading a team through diverse, complex problems? If so, we invite you to join us at Elastic as a Sr. Manager, Renewal Operations.

As a key leader in our organization, you will serve as the driving force behind the continuous improvement of our global renewal processes. Where other teams focus on deal execution, you are the strategic architect and advisor who aligns Sales, Finance, Field Engineering, and Marketing to optimize renewal rates, enhance system capabilities, and pioneer AI-driven data and workflow solutions.

You will design the targeted recommendations that align cross-functional teams towards our strategic initiatives. You will develop early warning indicators, track progress, and build robust strategies that ensure our operations can consistently scale to meet market trends and our customers.

• Facilitate Annual Planning which consists of working with global stakeholders to develop coverage model, compensation design, quota setting, and headcount strategies.
• Lead initiatives to design company policy and processes, enhance system and data analytics, and leverage AI to derive deep insights into how business, trends, and proactive steps to improve the renewal lifecycle.
• Drive coordination across Sales, Finance, Field Engineering, and more to drive a one team approach to managing the renewals and its potential risk, cross-sell, and upsell.
• Advise senior leadership around performance, challenges, and areas of opportunity.
• Foster a culture of mentorship, transparency, innovation, and accountability.

• Minimum of 8 years experience in renewals, sales operations, or a related field in the software or technology industry.
• Proven track record of leading teams and driving strategic process improvements in a global, matrixed (often highly ambiguous) context.
• Highly analytical and data-driven with the fluidity to seamlessly build a pragmatic roadmap, strategic objectives, and actionable next steps.
• Outstanding leadership and communications with a demonstrated ability to lead through influence and collaborate fluently with senior leadership.
• Experience in systems thinking and highly capable of understanding how changes can impact upstream / downstream cross-functional teams and processes.
• Bachelor's degree in Business, Management, or a related field; an MBA is preferred.
• Experience with , Microsoft Office Suite, Revenue Intelligence Tools (e.g., Clari, Gong, Seismic), and modern AI stack (Claude, Gemini, Appscripts, etc.).

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact
  - We match up to $2000 (or local currency equivalent) for financial donations…