Principal Business Operations Manager

Intuit’s Data, Growth, & Experiences (DGX) organization builds the core data and Mar Tech platform powering experiences across Turbo Tax, Quick Books, Credit Karma, and Mailchimp.

As a Principal Business Operations Manager, you will oversee operational strategy, financial governance, and business performance across the DGX organization. In this role, you will manage multi-vendor platform budgets—including consumption-based licensing and committed spend across partners like AWS, Databricks, Snowflake, Adobe, and Twilio—ensuring predictable execution, clear investment trade-offs, and tight alignment between engineering priorities and business goals.

Responsibilities

• Own end-to-end budget governance for DGX across cloud, data, Mar Tech, and AI/ML spend, and maintain the authoritative source of truth at the project, program, and vendor level
• Govern Intuit's largest platform licensing and committed-spend agreements (e.g., AWS, Databricks, Snowflake, Adobe, Twilio) — committed-use discounts, consumption-based licensing, minimum commits, true-ups, overages, and renewals
• Build automated tracking, dashboards, and early-warning controls — commitment burn-down, projected true-ups, under-utilized commits, renewal cliffs, variance alerts — so there are no end-of-quarter surprises
• Track Cost-to-Serve and efficiency initiatives, quantify savings, and partner with engineering to optimize cloud, storage, compute, and architecture

• Own the performance-management framework — KPIs, scorecards, operational reviews, and executive reporting — that makes org health visible at a glance
• Own the DGX narrative end-to-end: pull together the data, build the story, and deliver executive-ready communications on how we're performing, where we're headed, and why it matters
• Analyze performance to surface trends and risks, and get ahead of leadership questions with data-backed recommendations

• Drive annual and quarterly planning end-to-end — priorities, tradeoffs, investment cases — aligned to strategy and Intuit's company-wide planning cycles
• Design and run the platform work intake model: how demand from product and business teams is captured, evaluated, sequenced, and committed, with clear owners, milestones, and success measures
• Establish transparent governance for what the platform takes on, defers, or declines, so investment tracks strategy and the org avoids over commitment

• Design and run the leadership operating cadence: agendas, business reviews, QBRs, planning, all-hands, offsites, and build durable, scalable operating frameworks the org can rely on year over year
• Lead high-impact, cross-functional initiatives across engineering, product, Finance, HR, and Intuit's business units, managing dependencies and removing obstacles
• Champion transformation across people, process, and technology, using automation and AI-enabled workflows to improve productivity and scale

Qualifications

• 10+ years in business operations, strategy, Fin Ops, strategic finance, or management consulting, driving business performance and operational transformation in complex, cross-functional environments
• Direct experience governing enterprise vendor and licensing agreements — ideally hyperscalers (AWS, GCP, Azure) and data/Mar Tech platforms (Databricks, Snowflake, Adobe, Twilio, Segment) — including committed spend, consumption pricing, true-ups, and renewals
• Strong financial and analytical depth: modeling, forecasting, variance analysis, budget management, and Fin Ops fluency (committed-use, reservations, tagging/allocation); comfortable with SQL
• Experience building operating models, performance frameworks, planning processes, and intake/demand governance — ideally for a platform or shared-services org serving many internal customers
• Builds real-time dashboards and automated reporting that turn complex data into decision-ready signals; active GenAI fluency (Claude, ChatGPT, Gemini, or equivalent) in real workflows
• Exceptional executive communicator who synthesizes complex…