Technical Program Manager

Technical Program Manager | Hybrid | Pune or Hyderabad Role Overview

This individual will play a key role in managing product release logistics, driving program excellence, and leading strategic process improvement projects. The PMO will apply customer-centric operating practices, ensuring programs and products are designed with clear customer outcomes in mind and that initiatives deliver tangible value to stakeholders.

• Product Release Management Oversee logistics for product releases, including process management, deployment planning, and stakeholder alignment. Leverage key performance indicators and analytics to inform decision-making, proactively identify areas for improvement, and ensure release strategies are optimized based on data-driven insights. Conduct regular program review meetings to assess progress, address obstacles, and maintain alignment across teams. Compile and share weekly reports, sprint closure narratives, and other key program updates.
  
  Manage release calendars and monitor adherence to established processes throughout the product lifecycle. Serve as stakeholder liaison for release schedules, requirements, and review/sign-off processes.
• Customer-Centric Initiative Leadership Champion a customer-first approach to program and product delivery by beginning each initiative with a clear definition of intended outcomes and customer value. Guide teams through the creation of vision documents, such as draft press releases and FAQs, before development work begins, ensuring alignment around problem statements, expected experience, and value proposition. Incorporate customer narratives and feedback into program reviews, strategic project planning and process improvement efforts.
  
  Lead the development and adoption of operating mechanisms that prioritize stakeholder and end-user perspectives at every stage of the program lifecycle.
• Strategic Projects Process Improvement Lead root cause analysis and process redesign initiatives, establishing sustainable mechanisms for increased efficiency and self-sufficiency, and overseeing adoption and scaling of improvements across teams through structured change management. Collaborate with cross-functional teams to identify opportunities for automation and operational excellence, aligning process enhancements with enterprise priorities to reduce risk and increase delivery predictability. Establish and promote standardized frameworks, best practices, and governance models to drive consistent, effective project delivery.
  
  Leverage key performance indicators, dashboards, and outcome measures to quantify success and continuously monitor impact of improvements. Report progress, data-driven outcomes, and strategic recommendations to senior leadership and stakeholders, ensuring transparency and alignment with organizational goals.

Analytical problem-solver with the ability to diagnose issues and propose actionable solutions. Proactive leader, demonstrating operational discipline and drive for outcomes. Skilled in juggling multiple priorities and adapting to a dynamic organization. Able to inspire alignment and collaboration across technical and business teams. #LI-Onsite