Sr. Workplace Experience Coordinator - Mountain View, CA

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership-requested reviews of spaces and services by documenting gaps, assigning follow-up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross-functional teams for issue resolution and escalation.
• Communicate updates clearly, elevate risks or delays, and confirm spaces meet readiness standards before items are considered complete.

• Maintain accurate quality-control trackers, Jira tickets, coverage maps, service-reference lists, issue-aging reports, and closure records.
• Monitor quality-control observations and related workplace requests across Jira, Slack, email, and other communication channels; confirm the appropriate owner, priority, and status.

• Conduct structured daily quality-control walks across assigned workplace spaces to ensure cleanliness, organization, functionality, hospitality, and readiness standards are maintained.
• Inspect all mapped workplace zones on a defined cadence, including common areas, conference rooms, enclosed rooms, executive areas, pantries, restrooms, circulation paths, storage areas, and less-visible spaces.
• Maintain simple site-specific coverage maps and service-reference lists so recurring routes and rooms are known and do not depend on one person’s memory.
• Validate service coverage after vendor, technician, or staffing transitions so rooms, assets, and service routes are not unintentionally missed.
• Identify visible workplace or real-estate issues, document the location and priority, route them to the appropriate vendor, technician, building management partner, or internal team, and track them through closure.
• Confirm completed work through physical inspection when appropriate rather than relying only on a vendor or ticket update.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• HS Diploma or GED or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Property Management experience preferred but not required
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of…