Program Aide

Job Details

Job Location:

Home Key Mountain View - Mountain View, CA 94043

Salary Range: $23.50 - $27.50 Hourly Shift: Full-Time

Pay Rate: $23.50-$27.50

Schedule:

Sunday-Thursday; 8:00AM-4:30PM

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

The Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally, the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

The Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment. Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
• Support team collaboration by creating reports, updating shift logs and participating in meetings.
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Collaborate with Maintenance team on FMX related repairs
• Assist with light maintenance and urgent needs
• Routine upkeep support and partnership with the Operation Service Manager on the Safety Binder and Safety Accident Committee (SAC) meetings
• Coordinate, conduct, and train other staff on referrals, welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.
• Take initiative to observe site operations, provide timely updates,…