Senior On-Site Service Specialist

Job Description

$17.02 - $26.11 per hour

Senior On-Site Service Specialist Position Summary

The Senior On-Site Service Specialist provides a variety of workplace support services, including print and copy operations, mail and shipping services, document imaging, records management, customer support, and office services. This role serves as a key point of contact for customers, ensuring high-quality service delivery and efficient day-to-day operations. Additional responsibilities may include reception, conference room support, hospitality services, and light facilities coordination.

Key Responsibilities

• Operate high-volume copiers, printers, scanning, and finishing equipment.
• Perform document production, binding, quality control, and imaging services.
• Provide basic equipment troubleshooting and coordinate service requests.
• Manage incoming and outgoing mail, shipping, receiving, and distribution of supplies.
• Maintain equipment, inventory, service logs, and operational records.
• Deliver completed projects and materials to designated customer locations.
• Support meeting room setups, office moves, reception coverage, and other workplace services as needed.
• Respond to customer inquiries and ensure exceptional service experience.
• Follow Ricoh operational processes and capture required reporting metrics.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in print, mailroom, office services, or related environments preferred.
• Basic computer proficiency, including Microsoft Office.
• Valid driver's license may be required based on site needs.

Skills & Competencies

• Strong customer service and communication skills.
• Knowledge of print/copy equipment, shipping and receiving, and document handling processes.
• Problem-solving and troubleshooting abilities.
• Ability to work independently, manage multiple priorities, and adapt to changing customer needs.
• Strong attention to detail and organizational skills.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds regularly.
• May require movement between buildings and occasional overtime, including evenings or weekends.
• Work environment includes exposure to office equipment, mailroom operations, and production areas.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

• Job Identification 8127
• Job Category Service Delivery
• Degree Level High School Graduate
• Job Schedule Full time
• Locations Mountain View, CA, United States
• Salary Range $17.02 - $26.11
• Driving requirements Company/Customer Vehicle (or Fleet)
• Sign-on Bonus No