Principal, Partner Commercial Strategy & Scaled ; ISV

The Global Partner Program (GPP) is unifying Intuit’s partner ecosystem into one coherent growth engine. The ISV track covers software partners who build on or integrate with Intuit’s platform; a segment defined by technical depth, build-vs-integrate decisions, and usage-based economics. Today that segment sits across legacy programs with inconsistent tiering, rewards, recognition and support. You will design, scale, drive adoption and own the unified program architecture and you’ll be accountable for integration adoption, tier progression, and partner engagement.

This role will require a true builder.

This is a principal-level, high-visibility mandate with ownership across the commercial strategy for how Intuit grows and monetizes the longtail of ISV partners, and the programs that scale it. You'll operate at the intersection of Product, Partner Development, Enablement, Marketing, Support, Legal, and Data; shaping decisions across all of them without owning any of them directly, and you'll own the growth, adoption, and economics of that channel, not on how many work streams you touched.

A bar raising strategy here starts with a genuine, first-hand understanding of partner needs and is built to win for Intuit, win for partners, and win for the shared customer. This is a critical hire: the unified program's success rides on getting that strategy right.

Strategy & Program Design

• Define program architecture, business rules, success metrics, and governance in collaboration with cross-functional teams.
• Translate platform strategy and partner insights into concrete programmatic capabilities that scale globally.
• Develop and execute adoption strategies that drive customer growth, partner engagement and sustained usage across all phases of the unified Partner Program rollout.
• Drive adoption, growth, and scale across the long tail of ISV partners, while improving partner sentiment and experience, through tiering, self-serve enablement, and automated benefit delivery.
• Ground every program decision in direct partner input - economics, feedback, and behavior
• Lead the strategy, design, eligibility and operating plan for scaling complex partner-facing initiatives including commercial models, tiering and benefits, incentives, enablement, and support.
• Build API access into the ISV program as a foundational benefit.

Launch Planning & Execution

• Drive end-to-end planning and rollout for new or evolving program features, partner readiness, and internal visibility, while serving as a trusted adviser for internal and external stakeholders.
• Build business requirements documentation (BRDs), sequencing logic, drive alignment and plan phased rollout in partnership with technical and other cross functional stakeholders.
• Partner with Program PMs and cross-functional teams to migrate existing partners (e.g., IAPP, MC Tech) into the new program structure.
• Manage phased rollout and onboarding experiences for net-new partners, ensuring alignment with benefits, systems readiness, and communications.
• Lead readiness reviews and status tracking across product, enablement, and support teams to ensure operational alignment at each stage of the rollout.

Partner Experience & Operational Development

• Own the end to end partner journey onboarding, activation, benefits, support, and how it's tracked, partnering with internal tooling teams (PRM, Billing) to govern workflows that give real-time visibility and delightful partner experiences.
• Set the bar for partner education and engagement, working with Partner Marketing and Enablement to ship it.
• Serve as the central liaison across GTM, Ops, and Partner-facing teams to surface gaps in readiness or friction in adoption workflows. Close the loop on partner and support feedback by turning them into iteration and roadmap decisions.
• Lead operational integration for strategic program capabilities (e.g., performance tracking, point systems, benefit redemptions), and hold GTM, Ops, and partner-facing teams accountable for closing identified gaps.

Business Operations & Measurement

• Define and maintain KPIs to evaluate program effectiveness across dimensions such as partner engagement, activation, tier progression, or adoption/usage.
• Partner with Data, Analytics, and Rev Ops to align telemetry, dashboards, and reporting pipelines to business objectives.
• Synthesize metrics into actionable insights for program leadership, and influence roadmap prioritization based on partner adoption trends.
• Own the channel's unit economics,…