Moves Support Coordinator

MAC Coordinator

The MAC Coordinator role plays a critical part in managing corporate relocations, furniture reconfigurations, vendor coordination, event setups, and internal moves across a fast-paced, high-tech campus environment. You'll be the bridge between our client, vendors, and internal partners—delivering seamless transition support and logistical coordination for 100+ moves and 200+ FSRs each month.

Responsibilities:

• Develop and maintain excellent working relationships with key business partners, vendor partners, and MAC Manager.
• Manage weekly small (10) group moves.
• Implement move plan in accordance with the approved occupancy plan.
• Coordinate with FM team, Events team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
• Develop and maintain project schedules for move management activities.
• Develop and implement relocation project plan, schedule, and budget through collaboration with the facility, project and construction managers and adhere to it.
• Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope.
• Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor.
• Coordinate pre-move walkthroughs to ensure spaces are ready to receive occupants.
• Keep track of all tasks, schedules, and budgets related to the move.
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
• Support change management as it pertains to changing workspace and work style.
• Drive to improve client awareness by providing trending analysis for MAC process.
• Send out post-move surveys and reports on findings and identify process improvements as appropriate.
• Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process.
• Ensure all project initiation, execution and closeout documentation are complete.

Relationships and Roles: ABM Operations (Internal)

• Collaborate with Able/ABM Management Team to drive compliance, metrics, and outcomes ensuring all client KPI, SOW, and SLA requirements are met for Office signage program and Move Support Program.
• ABM Clients (External)
• Function as Client Advocate, Key Representative and/or key point of contact from Able/ABM ensuring excellence relative to MAC support work.
• Key Relationships (Internal)
• Able/ABM Directors, Managers and Staff.
• Strong customer service skills and ability to manage work appropriately.
• Strong problem solving, decision making, management, and written and verbal communication skills.
• Ability to handle heavy volume of work daily, including multitasking and assign vendor responsibilities.
• Functions effectively as part of a broader program management and construction team
• Excellent time management and organizational skills, detail oriented
• Understanding of office furniture / interior design / minor renovations industry
• Familiarity with requirements of drawings and specifications and with terms and conditions of project contracts, subcontracts, and purchase orders; ability to read drawings and specifications.
• Ability to maintain discretion and confidentiality at all times.

Qualifications

• 2+ years of experience in project or technology coordination preferred.
• Proven experience with project delivery as well as direct experience with moves, adds and changes, facilities management, and operations in a dynamic corporate environment is essential.
• Understanding and knowledge of architectural drawings
• Planning, coordination, and execution skills for all levels of facilities requests
• Ability to build collaborative relationships with others team members and provider.
• Ability to foster…