Host, Customer Service​/HelpDesk, Customer Service Rep

Host

Department: Food & Beverage

Employment Type: Part Time

Location: Mountain View, California

Compensation: $20.13 / hour

• Greet guests with a warm and friendly welcome
• Seat guests and provide them with menus
• Assist guests with any inquiries or special requests
• Maintain cleanliness and organization of the host/host station
• Manage waitlists and reservations
• Collaborate with servers and kitchen staff to ensure smooth operations
• Provide excellent customer service throughout the dining experience
• Handle guest complaints or concerns in a professional manner
• Assist with other guest services as needed

• Previous experience in guest relations or customer service is preferred
• Familiarity with TOAST systems is a plus
• Strong communication skills to effectively help and communicate with guests
• Knowledge of food service industry is a plus
• Ability to handle high-pressure situations with calmness and professionalism
• Excellent phone etiquette for taking reservations or handling inquiries

• Exceptional customer service skills
• Ability to have warm greeting skills
• Active listening, and effective communication
• Ability to handle various guest inquiries
• Manage wait times professionally
• Ability to ensure the needs and expectations of guests are met

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Referral program