Sales and Service Overnight

FULL-TIME Part-time

LOCATION 550 Showers Drive Mountain View CA 94040

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals.

In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

• Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
• Maintaining name relationships with members and serving as a resource for their questions or concerns
• Resolving member concerns as they arise and when needed, escalating through the proper management channels
• Being present on the club floor and locker rooms, helping keep a clean and safe environment
• Regularly conducting team cleans and identifying equipment and/or amenities in need of service

• Helping guests become comfortable in the club
• Offering tours, discussing amenities and answering membership questions
• Inspiring guests to achieve their personal fitness goals