Service Designer/Hybrid/Mountain View & San Diego
Listed on 2026-07-26
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Design & Architecture
UI/UX Design, Product Designer
Service Designer
Our client, a leader in financial tax software, is looking to hire a Service Designer. This is a hybrid role, onsite 3x per week, that is open to candidates local to San Diego, CA or Mountain View, CA.
* This job is a 6-month W2 contract role with benefits & paid holidays!*
As a Service Designer, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve conversion, quality, and efficiency for financial services products.
What You'll Be Doing
- Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
- Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
- Leverage data to drive product development initiatives, advocating for the customer experience
- Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers financial needs align to product and value
Required Skill & Qualifications
- 8+ years in Service Design, Customer Experience Strategy, or Product Management
- Experience leveraging data insights from Tableau and/or other data visualization tools
- Experience presenting insights to senior leadership, distilling complex data to a simple storyline
- Prior experience working in a highly matrixed environment, working cross-functionally
- Bachelor's Degree in Service Design, Human Computer Interaction, or related field
- Prior experience in SaaS, Fin Tech, or Tech industries highly preferred!
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Desired Skills & Experience
You will receive the following benefits:
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.
Applicants need to make their needs known in advance.
Specialization:
Technical Engineering / Design / Support
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