Robot Maintenance Support Engineer

Robot Maintenance Support Engineer

Robot Maintenance Support Engineer

Location:

Mountainview, CA (On-site), NYC

We are seeking a hands-on Robot Maintenance Support Engineer. You will ensure the daily health, maintenance, and uptime of our robot fleet. The mission is to keep every robot in working condition through rapid proactive inspections, troubleshooting, and repair. You will be assigned to troubleshoot and repair as soon as a mechanical or electrical fault is flagged.

• Monitor the fleet health dashboard in real-time and immediately start working on a robot that needs repair.
• Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints), electrical (e.g., harnesses, sensors), or software (e.g. script execution).
• Perform component replacements (e.g., hot-swapping batteries or replaceable components) to return the robot to service.
• Provide status updates to assigned leads, program stakeholders, and engineering teams about the progress and any challenges being faced.
• Document the root cause and repair steps in a defect management system and to help prevent recurring failures.
• Track and support to improve individual and team's key performance indicators (KPI) - Fleet Uptime, Mean time to respond (MTTR) and Mean time to troubleshoot (MTTT).
• Strictly follow safety and information security policies.
• Attend training sessions on new tools and techniques and help train new staff.
• Report to work on assigned time to the assigned lead and be open to support weekend work as and when required.
• Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or regular working hours starting at 9 AM.

BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of basic Linux commands. Experience in diagnosing mechanical problems, electrical faults, and basic software issues. Ability to handle fast-paced and high-pressure work environments. Ability to navigate a large facility and lift up to 50 lbs robot frames. Excellent problem solving, documentation, and communication skills.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.