Office Administrator - Shoreline Amphitheatre; Seasonal

Job Title

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities.

Office Duties include but are not limited to:

• Basic secretarial duties, such as answering/returning phone calls, voicemails and emails
• Professional handling of guest complaints, questions, or comments about upcoming and past events
• Management of lost and found items
• Mailing packages/letters out for various departments
• Mail sorting and filing
• Invoice management to include expense tracking, coding & submittal of invoices and communication with Accounts Payable team to ensure prompt payment
• Maintaining visitor & package logs
• Office upkeep such as basic organization, ordering & restocking of supplies and maintaining cleanliness of front office reception and kitchen areas
• Assist with employee inquiries or direct to appropriate manager when needed
• Support to payroll/schedule admin as needed
• Other duties assigned by the General Manager

Event Duties include but are not limited to:

• Deliver exemplary customer service to maintain customer loyalty
• Answer inbound calls and respond to Textline messages to help resolve our customer concerns through analysis to determine the most effective resolution
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
• Solicit sales of new or additional services or products
• Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Refer unresolved customer grievances to designated departments for further investigation
• Securely maintain and distribute show day credentials
• Various show day related projects, often including tasks on Microsoft Word, Excel and Power Point
• Interact with and assist with venue staff, third party vendors, and tour staff in a professional manner.

• High School Diploma or equivalent
• Familiarity with Microsoft Office Suite
• Attention to detail
• Quality and Accuracy
• Strong relationship building and communication skills
• Ability to work independently, Excellent verbal and written communication skills

Hourly Rate: $22.00

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient…