Senior Manager of Accounts Receivable Job Mountain View area,California USA,Finance & Banking

We are seeking an experienced Sr Manager, Accounts Receivable to lead our end-to-end revenue operational processes — from sales order processing and invoicing to collections and payment application
Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable
Order-to-Cash Operations:
Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in Net Suite — reviewing for completeness and accuracy
Lead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accounts
Anticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalates
Analyze operational errors and translate lessons learned into process optimization and system automation initiatives
Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams
Support recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations
Collections Forecasting & Cash Management:
Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections
Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time
Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows
Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller
Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements
Design and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast models
Leverage Net Suite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting
Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions
Cross-functional Leadership & Communication:
Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teams
Engage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experience
People & Process Development:
Manage, coach and develop staff in navigating day-to-day operational challenges, policy interpretation, and sound decision-making
Champion a scalable, standardized, solution-oriented mindset across the team — never losing sight of the long-term vision while managing daily operational demands
Proactively identify staffing needs and build a team capable of supporting the company’s rapid growth

Benefits

Company equity depending on role and level
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) Retirement Plan (Traditional and Roth)
Health Savings Account (HSA) and Employee Assistance Program (EAP)
Paid Maternal, Paternal, and Adoption Leave to help you…