Front Office Supervisor

Hourly Rate: $27.00 - $28.00

Position:
Front Office Supervisor

• Assist guests in the check‑in and check‑out procedures, and throughout the entirety of their stay.
• Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters—credit card and cash transactions—securely, accurately, and with integrity.
• Anticipate guests’ needs and go above and beyond to maximize the guest experience.
• Collaborate with team members to foster a hospitable, approachable, and customer‑focused environment.
• Ensure accurate handling of reservations, check‑in/check‑out, and payment procedures, including credit card and cash handling.
• Maintain proficient administration of the electronic reservation system.
• Adhere to hotel safety programs and procedures, including emergency and security systems.
• Complete all required documentation (daily reports, checklists, etc.) in a timely manner.

• 2+ years’ experience in a front desk or receptionist role.
• Strong interpersonal skills and a passion for guest service.
• Team‑player mindset, enjoying collaboration with others.
• Excellent oral, written, and interpersonal communication skills.
• Problem‑solving and solution‑finding abilities, dedicated to delivering the best guest experience.

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This position requires little to no travel outside the property and surrounding area.

$15.81 – $30.94 per hour (rate depends upon state/market and experience).

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Department: Property

Position

Reports To:

General Manager

Revised: 6/11/25