Portfolio Director of Hospitality Operations

Bon Appetit

Position Title:
Portfolio Director of Hospitality Operations

Salary: ,000

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

The Portfolio Director of Hospitality Operations is a senior front-of-house leader and field operator responsible for elevating hospitality standards, guest experience, and operational consistency across a complex, multi-site corporate dining and hospitality program. This role reports directly to the Vice President of Hospitality at Linked In and serves as bench strength that can be deployed across any location in the portfolio — stepping into FOH leadership, micro-kitchen operations, and full-service hospitality environments as needed.

The Director of Hospitality Operations is a trusted field leader who can walk into any operation, quickly assess what is needed, and immediately improve execution. When site GMs or Directors of Operations are on leave, transitioning, or when a location requires senior-level operational intervention, this leader is deployed to stabilize, elevate, and lead. The role also drives special projects, new location openings, and program-wide operational initiatives in partnership with the National Director of Operations, who holds overall accountability for the program.

The ideal candidate is a credentialed hospitality operator — someone who has opened restaurants or hotel food & beverage programs, built service culture from the ground up, and knows how to lead both with presence on the floor and with strategic thinking in a boardroom.

• Deploy to locations across the national portfolio to provide senior leadership coverage when GMs or Operations Directors are transitioning, on leave, or when operational support is required
• Stabilize and elevate operations during leadership gaps, high-demand periods, or program challenges — maintaining full service continuity
• Serve as a trusted operator who can be embedded in a location and immediately command credibility with site teams and clients
• Cover FOH, micro-kitchen, and full-service hospitality environments across the portfolio as directed

• Champion a culture of warm, proactive, and consistent hospitality across all locations
• Evaluate and elevate service standards, dining room operations, service flow, and the overall guest experience
• Drive queue management protocols, guest feedback resolution, and prevention of recurring service issues
• Partner with site leaders to implement best practices in hospitality culture and service execution

• Oversee and support micro-kitchen operations including FIFO stocking accuracy, product quality and rotation, equipment uptime, and daily cleanliness standards
• Ensure operational consistency across diverse hospitality formats — from full-service dining to micro-kitchens, café programs, and catered events
• Audit locations against program standards and develop action plans for areas requiring…