Business Coordinator

Job Title:

People Business Coordinator - India

Location:

Hyderabad

Role Overview:
The People Business Coordinator will support the India People Advisory team in delivering seamless HR operations and employee experience. This role will be heavily aligned with ticketing systems (Service Now), employee lifecycle management, and business-facing HR coordination. You will act as a key enabler between employees, managers, and the People Advisory team, ensuring efficient query resolution, process execution, and data-driven support for HR initiatives across India.

• Service Now Employee Query Management:
  Manage and resolve employee queries through Service Now within defined SLAs. Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.). Ensure high-quality and consistent responses aligned with company policies. Identify recurring themes and partner with Advisory team for process improvements.
• Employee Lifecycle Management:
  Onboarding, internal movements, and exit processes. Ensure timely documentation. Track onboarding experience and support New Hire Orientation (NHO) coordination. Ensure smooth offboarding including access revocation and compliance checkpoints.
• Advisory Business Coordination:
  Support People Advisors in managing business requests and employee cases. Coordinate critical conversations, employee meetings, and follow-ups. Assist in executing organizational changes, communication rollouts, and employee notifications. Partner with managers for policy clarifications and basic people-related guidance.
• Data, Reporting & Insights:
  Maintain accurate employee data across systems (Service Now, HRIS, etc.). Generate reports on ticket volumes & resolution timelines, RTO adherence, attrition and onboarding metrics. Support dashboards (Power BI) and provide insights to improve People processes.
• Compliance & Policy Execution:
  Ensure adherence to India-specific labor laws and company policies. Support implementation of policies such as RTO, transport guidelines, and employee undertakings. Maintain audit-ready documentation and support internal/external audits. Coordinate with Payroll, Benefits, and Compliance teams for issue resolution.
• HR Programs & Initiatives:
  Support execution of key India People initiatives such as RTO tracking and reporting, engagement activities and surveys (e.g., GPTW), HR helpdesks (e.g., PF, benefits). Assist in rolling out new tools, policies, and process improvements. Drive employee experience through proactive coordination.

• Bachelor's degree in HR, Business Administration, or related field.
• 2-4 years of experience in HR Operations / HR Shared Services / Coordination roles.
• Strong experience working with ticketing tools like Service Now.
• Good understanding of HR processes and India labor compliance.
• Proficiency in MS Excel (data tracking, reporting).
• Strong communication and stakeholder management skills.

• Experience in a global organization or shared services model.
• Exposure to HR analytics, dashboards, or automation initiatives.
• Familiarity with tools like Power BI, Workday, or similar HRIS.
• Knowledge or experience about EMEA policies will be a plus.

• High ownership and accountability.
• Strong attention to detail and process orientation.
• Customer-first mindset (employee experience focus).
• Ability to manage multiple priorities in a fast-paced environment.
• Collaboration with cross-functional teams.

• SLA adherence and resolution quality of Service Now tickets.
• Reduction in repeat queries through process improvements.
• Accuracy and timeliness of HR data and reporting.
• Smooth execution of onboarding and exit processes.
• Positive employee feedback on HR support.

#LI-Onsite