Autonomous Vehicle Triage Specialist

Expected compensation: 36.00 USD Per Hour

Hire Art is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators.

In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

AM Shift: 7:00AM - 3:00PM, Tuesday-Saturday or Sunday-Thursday

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

• 2+ years of technical job experience or a technical degree
• Experience with troubleshooting issues on computers or other hardware
• Experience with data entry
  
  Must be extremely detail-oriented

• Experience in the following:
  • Fleet Management Systems
  • Linux
  • Software tools/services like Slack, Jira, and Confluence
  • Google Workspace
  • Autonomous vehicles or automotive work

• Pre-tax commuter benefits
• Employer (Hire Art) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Hire Art covers all costs for short and long-term disability and life insurance
• 401k package

This is a full-time, 6-month contract position (with the possibility of extension) staffed via Hire Art. It is onsite in Mountain View, CA and open to candidates local to the Bay Area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.