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Field Support Engineer
Job in
Mountain View, Santa Clara County, California, 94039, USA
Listed on 2026-02-07
Listing for:
Net2Source (N2S)
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
- Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
- Job Description/Responsibilities:
- Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.
- Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
- Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
- Manage user and application access in Okta (account setup, deactivation, MFA, permissions).
- Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.
- Escalate issues appropriately and follow documented IT processes.
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