Server Lab Technician

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Server Lab Technician – Assistant II – Lab Support

UST is searching for a Server Lab Technician who will work with engineers across firmware, hardware, and systems teams to debug and resolve platform issues.

• Assemble, configure, and test server hardware platforms for bring-up.
• Install and configure operating systems (Linux, Windows, VMware) and drivers.
• Perform BIOS, CPLD, FW, VR, and BMC installation/flashing, including chipset driver updates.
• Connect systems to network environments using DHCP/Static IP configurations.
• Receive and investigate hardware/software issues reported by engineering teams.
• Develop and implement debug tools and procedures to accelerate issue resolution.
• Perform root cause analysis of hardware/software failures and document findings.
• Maintain detailed documentation of hardware/software configurations, debug activities, and results.
• Train and mentor new engineers on debug procedures, tools, and platform setup.
• Support customers by troubleshooting and resolving platform-level issues.
• Stay current on emerging hardware, firmware, and software technologies.

• Strong understanding of computer architecture, operating systems, and firmware.
• Hands‑on experience with Linux, Windows, and VMware OS installation and driver configuration.
• Proficiency in firmware/BIOS/BMC flashing and debug workflows.
• Experience with debugging tools, triage techniques, and system validation practices.
• Excellent analytical, problem‑solving, and root cause analysis skills.
• Ability to work independently in high‑pressure environments while collaborating effectively with cross‑functional teams.
• Strong communication skills and proven ability to quickly learn new technologies.
• Work Environment
• Work may be performed in a high‑noise environment; noise‑cancelling equipment may be required.
• This role will require an 18/7 support model, which may require you to work in different shifts and weekends (40 hrs/week).
• Remote or hybrid work is not supported for this position.
• Qualifications
• Bachelor degree in Electrical Engineering, Computer Engineering, or related field.
• 5+ years of experience in Data Center Server lab technician/validation & Debug.
• Familiarity with hardware assembling, racking & stacking.

California

$38,000‑$57,000

Full‑time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the U.S. are eligible for medical, dental, and vision insurance, as well as the following Company‑paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short‑ and long‑term disability benefits.

Regular employees may purchase additional voluntary short‑term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part‑time employees receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full‑time temporary employees receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the U.S. are eligible for medical, dental, and vision insurance. Part‑time temporary employees receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year).

All…