Senior IT Systems Administrator

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of App Dynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, Service Now, Splunk Ventures and more. Harness is building the industry’s leading AI‑powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably.

Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time‑consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x Dev Ops efficiency.

With employees in over 25 countries, Harness is shaping the future of AI‑driven software delivery — and we’re looking for exceptional talent to help us move even faster.

Reporting to the Director of IT Infrastructure, the Senior IT Systems Administrator plays a critical role in owning, scaling, and securing Harness’ corporate IT environment. This is a hands‑on, senior individual contributor role focused on identity, SaaS platforms, device management, automation, and security in a fast‑growing, global company.

This position is ideal for someone who has already operated at scale, is comfortable owning systems end‑to‑end, and thrives in environments where automation, security, and user experience matter.

• Administer identity and access management platforms (Okta, SSO, SCIM, lifecycle workflows)
• Manage and optimize SaaS applications (Google Workspace, Microsoft 365, Atlassian, Slack, etc.)
• Lead device management for macOS and mobile platforms using MDM solutions (Kandji (Iru), Manage Engine)
• Serve as a primary SME for core corporate IT systems

• Design, build, and maintain automation workflows using Workato, Better Cloud, Okta Workflows, and similar tools
• Identify manual or error‑prone processes and proactively replace them with scalable automation
• Partner with internal teams to deliver automation that improves efficiency and employee experience

• Maintain a security‑first mindset across identity, endpoints, SaaS, and access controls
• Support and improve endpoint and infrastructure security (Sentinel One, Qualys, RBAC models)
• Participate in system monitoring, incident response, and root‑cause analysis
• Assist with networking and infrastructure initiatives (Meraki, Cisco)

• Lead and execute IT projects from design through delivery
• Provide Tier‑3 level troubleshooting and escalation support
• Create and maintain high‑quality documentation, runbooks, and knowledge base articles
• Participate in a rotating on‑call schedule
• Ability to travel between company offices on an as‑needed basis to support infrastructure projects, deployments, and on‑site initiatives, including office buildouts, technology setups, and the resolution of complex on‑site issues
• Perform other duties as assigned, consistent with the role

• 5+ years in a similar role in a growing or enterprise environment
• Experience supporting 1,000+ end users across multiple locations
• Proven ability to operate independently and own systems without heavy oversight

• Deep experience with:
  • Google Workspace
  • Okta (SAML/OIDC, SCIM, Lifecycle Management, Workflows)
  • Atlassian, Slack, Better Cloud
  • Kandji MDM (profiles, patching, library items)
• Strong macOS and Windows 11 administration experience
• Solid understanding of…