Technical Program Manager

Location:

Mountain View, CA (Onsite)

We are hiring a Technical Program Manager to drive successful customer implementations and serve as the long-term technical owner for assigned accounts.

This role sits at the intersection of Engineering and Customer Enablement and is primarily responsible for technical delivery, integration execution, and cross‑functional program leadership. In addition, you will maintain strategic ownership of customer relationships to ensure adoption, renewals, and growth.

• Lead post‑sale implementation and integration projects, including:
  • ATS and CRM integrations
  • Data migrations
  • Enterprise authentication (SSO, SCIM)
  • Email and other SaaS system integrations
• Run technical kickoff calls, gather requirements, define scope, and establish clear delivery plans
• Translate customer business needs into structured technical requirements for Engineering
• Drive execution across Engineering, R&D, Product, and external partners
• Identify risks early and manage dependencies across multiple work streams
• Ensure projects are delivered on time, with high quality and minimal escalations
• Develop deep knowledge of ATS/CRM platforms and integration ecosystems
• Work directly with REST and SOAP APIs to support reliable data exchange
• Understand system architecture and data flow principles to design scalable solutions
• Lead troubleshooting conversations involving logs, API behavior, and system dependencies
• Partner with ATS vendors and third‑party consultants to ensure seamless integrations
• Support enterprise security and compliance reviews

• Serve as the long‑term technical owner for assigned accounts after implementation
• Build strong working relationships with customer stakeholders
• Drive product adoption by aligning hire
  
  EZ capabilities with customer workflows
• Monitor account health and proactively identify risks to retention. Partner with customer operations and leadership teams to deliver strategic advisory guidance.
• Support renewals by demonstrating technical value and measurable outcomes
• Identify expansion opportunities driven by integrations, usage, and product adoption
• Support pre‑sales technical evaluations and solution design for prospective and existing customers
• Contribute to Statements of Work (SOWs) by defining scope, timelines, dependencies, and technical assumptions

• Coordinate closely with Sales, Product, Engineering, Marketing, and Enablement teams
• Track implementation progress and lifecycle activity using tools such as Salesforce and Jira
• Surface recurring product gaps and integration challenges to inform roadmap decisions
• Stay current on industry trends, emerging technologies, and ATS integration best practices

• 2‑4 years of experience in technical implementation, technical program management, solutions engineering, or similar customer‑facing technical roles in B2B SaaS
• Strong experience leading integration or implementation projects
• Comfortable leading technical discussions involving APIs, SSO, data flows, and system integrations
• Understanding of REST/SOAP APIs and system architecture fundamentals
• Strong cross‑functional coordination skills
• Excellent communication and organizational abilities
• Experience in Talent Acquisition, Recruiting, or HR Tech
• Genuine enthusiasm for working directly with customers in a technical capacity
• Bachelor's degree in Computer Science, Software Engineering, Engineering Management, or related fields

• Familiarity with ATS and CRM platforms
• Experience supporting mid‑market or enterprise customers
• Exposure to AI/ML‑driven SaaS products
• Experience using Salesforce, Jira, or similar tools