Senior Technical Program Manager – Cloud AI Delivery

Technical Program Manager (TPM) – GECX Service

Travel:

Role Summary

To maximize the ROI of our high-value engineering talent, we require a Technical Program Manager to operate in a high-intensity delivery environment. You will act as a force multiplier, removing logistical friction (travel, access rights, scheduling) to ensure our FDEs remain 100% focused on coding and customer delivery. You will bridge the gap between field challenges and core engineering requirements.

Example of Work Required

• Triage issue reports from customers, identify likely root causes, and identify owners on customer team to continue investigation.
• Build organization around issues/feature requests, manage ETAs for fixes and improvements for customer-owned issues.

Key Responsibilities

• Issue Triage & Root Cause Analysis: Triage issue reports from customers, identify likely root causes, and assign owners within customer teams. Build organization around issues/feature requests and manage ETAs for fixes.
• Operationalizing Scale:
  Enforce strict “train-the-trainer” certification milestones and cohort velocity to scale the team from 8 to 24+ FTEs, preventing quality dilution during rapid expansion.
• Systematizing Product Feedback: Transform isolated field challenges into prioritized engineering requirements. Aggregate distributed data on ADK/NGA edge cases to drive roadmap evolution.
• Logistical Friction Removal: Remediate transparency of work vertically and horizontally, ensuring FDEs are not bogged down by the logistical friction of handling customer messaging.

Core Competencies

• Technical Fluency: “Code comfortable” with the ability to read Python and understand NGA app architecture.
• Operational Rigor: Ability to manage high-velocity scaling (1:3 ratio governance).
• Strategic Communication: Centralizing messaging to maintain alignment between engineering and the customer.

Minimum Qualifications

• Technical Understanding: Ability to read Python and understand complex software architectures.
• Infrastructure Knowledge: Professional-level certification in Google Cloud Infrastructure.
• Agent Experience: Understanding of LLM agents, including prompt engineering and core ADK/NGA concepts (instructions, callbacks, tools).

Preferred Qualifications

• Leadership Experience: Experience operating at an L7+ level equivalent to shape the practice and make staffing adjustments.
• Hands-on Background: Previous hands-on delivery experience, preferably in an FDE-type role, to better understand the technical nuances of the program.