Customer Engineering

Job Summary We are seeking a passionate and highly skilled Customer Support Engineer to diagnose complex technical issues, communicate clearly with customers, and deliver an exceptional support experience. In this role, you will leverage your understanding of enterprise VDI solutions to ensure world-class product quality for customers across diverse virtual environments. You’ll serve as a technical mentor, champion continuous improvement, and help bridge teams through effective communication and leadership.

This is an exciting opportunity to make a direct impact on enterprise software solutions powering today's remote and hybrid workplaces.
** Key Responsibilities*
* ** Document findings**, including troubleshooting steps, root cause summaries, and knowledge‑base content to support self‑service.
** Qualifications
* * 3-5 years of experience in software engineering with a strong focus on customer engineering and support.

Proven experience performing root-cause analysis and implementing solutions in high-performance, scalable systems. Hands-on proficiency in Python and Power Shell for automation and data analysis.

Knowledge of profiling and debugging tools (e.g., WinDBG, Wire Shark).Experience installing/configuring Windows and/or Linux OS, Active Directory, DNS.Experience in customer-facing problem solving.

Excellent communication and teamwork skills. Familiarity with Dev Ops, Agile, and CI/CD practices and tools (Git, Perforce, JIRA, Jenkins) is preferred. :
Become familiar with the remote experience stack in Horizon and handle incoming customer issues, focusing on US customers.

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work.

Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help work forces everywhere unlock exponential business value. All is made possible with the Omnissa Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere.

It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
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