Sr. Business Analyst, IT Transformation

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

As a key member of the IT team, the Senior Business Analyst drives significant IT programs through data-driven decision-making. This role involves close partnership with business leaders and employees to leverage data for decision-making, documenting business processes and requirements, and proposing features that enhance the Elastician experience, promote automation, scale processes, and foster innovation.

We are looking for a proactive, self-starter who excels at problem-solving in a fast-paced environment. The ideal candidate will possess outstanding communication and project management skills, with the ability to convey complex ideas clearly through verbal, written, and visual means.

• Support the IT Transformation Office by contributing to the development of high-visibility initiatives and long-term strategic priorities.
• Formulate clear, data-driven recommendations, and prepare professional written and oral presentations and documents.
• Conduct comprehensive analysis of data from various sources to produce detailed business requirement documents, process mappings, and process narratives.
• Provide domain expertise on current-state processes and challenges to identify gaps and opportunities; proactively stay informed about IT trends to deliver well-informed recommendations.
• Plan and lead workshops focused on achieving team alignment and driving gap analysis conversations.
• Develop and maintain meticulous documentation, including use cases, process flowcharts, and requirements, ensuring consistency and transparency across system implementations.
• Be actively involved in and manage multiple projects concurrently within the broader program.
• Create project test plans; coordinate, track, and report on testing activities; and validate that proposed solutions successfully meet defined business requirements.
• Develop and implement processes across all IT functions.
• Collaborate effectively and seamlessly across groups and levels within the organization, building strong working relationships for program delivery.
• Maintain regular, clear communication with partners to ensure a shared understanding of project goals, requirements, and success metrics.

• 3-5 years of demonstrable experience in a business analyst or similar role
• Strong knowledge of business process analysis, requirements gathering, and system documentation.
• Adept at identifying technical faults and capable of drawing on past experiences to drive improvements
• BS or BA preferred, or equivalent experience
• Project Management experience
• Experience with agile software delivery methodologies such as Scrum
• Strong problem solving and analytical/critical thinking skills needed, as well as exceptional written and verbal communication skills
• Versatility, flexibility, and a willingness to work within constantly evolving priorities in a fast growing company.
• Good interpersonal and team building skills; ability to influence/inspire change across functional and business boundaries
• Ability to work independently

• Experience with business transformation initiatives
• Familiarity with automation or workflow tools (e.g. Zapier, Keep, Tines)
• Strong data analysis and visualization skills (e.g. Tableau or Kibana)
• Experience collaborating with multi-functional teams like IT, HR, Legal, and Finance
• Experience supporting change adoption or training initiatives
• Awareness of industry trends in IT and corporate functions to provide forward-looking recommendations
• Agile Certifications
• PM

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local…