Business Systems Solutions Architect - IT Operations

Overview

Join Intuit as a Staff Business Systems Solutions Architect in Customer Success Modern Operations. We seek a senior, highly trusted Expert Technologist who will serve as the single-threaded owner for end-to-end expert technology processes, releases, and enablement. This role sits at the intersection of IT and Business Systems Analysis, bridging Intuit Technology teams with Global Partner Operations. As the strategic gatekeeper for the partner ecosystem, you will oversee technology changes, approve rollouts, and ensure a consistent, high-quality technology experience for thousands of experts worldwide.

You’ll replace today’s fragmented oversight model with a scalable governance framework that minimizes operational disruption, ensures compliance, and enables confident, well-coordinated releases. As a Staff-level leader, you’ll tackle complex, cross-functional business challenges, drive innovation across a two-sided professional network, and maintain end-to-end accountability to deliver with speed and quality. Success requires strong influence in a highly matrixed organization, a bias for action, and the ability to partner closely with senior leaders to turn strategy into execution.

Above all, you’ll play a key role in delivering seamless, delightful experiences for our customers and experts.

• Collaborate with top engineers, IT product managers, and Customer Success business partners to define long-term capability strategies, ensuring technology solutions and changes are synchronized across the ecosystem to deliver a unified technology experience while minimizing risk and downtime.
• Analyze complex business problems to be solved through process automation, re‑engineering, and strategic analysis of business processes; proactively seek data to build business cases, influence effectively, and present logically.
• Lead the development and implementation of a partner technology compliance framework, partnering with internal audit and compliance teams to monitor contractual adherence across hardware, software, and security tools, and to ensure a secure operational environment.
• Move fluidly between high-level strategy and execution; confidently escalation to Senior Leadership to pause releases that pose operational risk, while also leading technical "office hours" to resolve immediate blockers for partner IT teams.
• Demonstrate innate curiosity and willingness to dive deep into a complicated platform product, identify and document how any underlying system connects, while identifying gaps and automation requirements.
• Lead business process reengineering efforts to address fragmented processes and technology solutions, identify systemic integration gaps, and define business requirements for new technology solutions.
• Support the translation of strategic plans into prioritized initiatives and contribute to their execution.
• Demonstrate steady performance and adaptability amidst uncertainty and aggressive deadlines.
• Engage in continuous learning and seek mentorship to foster high performance and professional growth within the team.

• 5+ years of hands‑on experience in IT operations within a fast‑paced, technology-driven organization.
• Strong troubleshooting and architectural expertise across enterprise systems and integrations; experience with VDI/Cloud
  
  PC, SSO/Identity Management (PingID), and Contact Center technologies (Amazon Connect) preferred.
• Demonstrated ability to understand operating systems holistically, visualizing the end-to‑end partner expert journey and how changes in one system (e.g., SSO) impact downstream users across geographies and hardware configurations.
• Proven experience leading the delivery of a portfolio of technology programs and projects, balancing operational stability with innovation.
• Experience in Business Process Reengineering (BPR) principles from planning to post‑implementation, contributing to problem‑solving aligned with business priorities, and a strong understanding of all phases of the Software Development Life Cycle (SDLC).
• Adept at translating complex technical analysis and system changes (e.g., network upgrades, endpoint security) into actionable…