Technical Professional Services Program Manager

Overview

We are looking for a high-impact Technical Professional Services Program Manager to bridge the gap between complex technical delivery and strategic client partnership. This hybrid role requires the "executive function" to manage intricate workflows and the "executive presence" to engage with senior Client and Delivery team stakeholders. You will act as the primary engine for high-stakes projects, navigating fast-paced, ambiguous environments where the path forward isn't always charted.

This is not just a "task tracking" role—it is a strategic position that requires deep agency or consulting experience to manage both the technical "how" and the client-facing "why."

• Strategic Client Partnership:
  Act as the primary point of contact for enterprise clients, translating complex technical roadmaps into business value and managing expectations through every phase of the lifecycle.
• End-to-End Program Delivery:
  Lead the planning and execution of cross-functional technical programs. You will define project scope, manage dependencies, and mitigate risks in a highly dynamic environment.
• Consultative Leadership:
  Leverage your agency/consulting background to navigate ambiguity. You won't just follow a process; you will build the process where none exists, ensuring teams stay aligned and focused.
• Business Development Support:
  Help manage the sales cycle for Professional Services engagements. Identify scope, pricing, deliverables and build schedules to help shape and close services projects.
• Executive Communication:
  Deliver high-level briefings and reports to internal and external stakeholders. You possess the gravity and clarity required to lead a room of executives through difficult trade-off decisions.
• Operational Excellence:
  Expertly manage the digital ecosystem of delivery. You will be the "power user" of our tech stack, ensuring data integrity and seamless collaboration across all platforms.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Experience:
  
  10+ years in Technical Program Management in Management Consulting, or a Technical Agency environment.
• The "Consultant Mindset":
  Proven ability to manage multiple high-priority client accounts simultaneously while maintaining a calm, authoritative presence.
• Technical Literacy:
  Ability to hold your own in technical discussions with engineers while effectively "translating" those details for non-technical business leaders.
• Executive Function:
  Exceptional organizational skills. You are the person who creates order out of chaos, anticipating bottlenecks before they happen.
• Ambiguity Management:
  Comfortable working in "grey areas." You thrive when requirements are evolving and can pivot strategies without losing momentum.

• Work Management:
  Advanced proficiency in Jira (sprints, backlogs, reporting) and Asana (roadmap visualization, task orchestration, status reporting), Confluence for team collaboration and AI Productivity tools like Gemini or Claude for process and workflow automation.
• Communication:
  Mastery of Slack and MS Teams for real-time team alignment and high-stakes asynchronous communication.
• Productivity:
  Expert-level knowledge of Office 365 (Excel for data manipulations, cost and budget modeling, PowerPoint for executive-grade presentations, and SharePoint for knowledge management and SharePoint).