Senior Data Scientist - Moveworks

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Partner with executive, product and engineering teams to define and govern Moveworks’ critical product metrics, ensuring consistency, accuracy, and alignment across the company.
• Apply rigorous statistical and machine learning techniques to unearth the critical levers that drive our core metrics. Your insights will be the bedrock of our product initiatives, and you will be accountable for forecasting and measuring the impact of these initiatives on business outcomes.
• Analyze and measure core engineering system performance, isolating signal from noise by controlling for confounding variables (e.g., usage patterns, resource supply, and skill activation).
• Lead the design, development, and ownership of best practices, tools, and processes for building scalable and robust analytical systems. These systems will automate established analyses and empower cross-functional partners with self-serve insights.
• Drive the development of DS workflow and AI-native integrations (e.g., Superset MCP, Claude integrations) that extend self-serve data access and reduce time-to-insight for stakeholders.
• Provide technical mentorship to junior data scientists and contribute to hiring and team-building, establishing best practices for data modeling, pipeline design, and evaluation methodology.

To be successful in this role you have:

• M.S. or Ph.D. in Data Science, Computer Science, Statistics, or a related quantitative field, plus 5+ years of progressive experience building and deploying production analytics or ML solutions for enterprise software products.
• Demonstrated expertise in LLM evaluation methodology, including dataset curation, benchmarking, and regression detection for AI/LLM systems.
• Proven experience architecting scalable data pipelines using distributed systems (e.g., PySpark/Spark SQL), orchestration frameworks (e.g., Airflow), and cloud platforms (e.g., AWS EMR, S3, Snowflake or equivalent).
• Proficiency in Python and SQL; track record of translating complex analytical work into measurable business outcomes and operational KPIs.
• Demonstrated ability to lead technical work streams and drive cross-functional alignment.
• Experience providing technical leadership and mentoring to data scientists or engineers.
• Experience building evaluation pipelines or harnesses for agentic or LLM-powered systems.
• Experience with conversational analytics, NLP, or AI-assisted data exploration tooling.
• Prior work on self-serve analytics platforms or customer-facing data products at enterprise scale.
• Experience using modern AI productivity tooling (e.g., Claude, Cursor, Codex) within an enterprise SDLC.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction…