Senior Technical Analyst

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Senior Technical Analyst is responsible for onsite management and support of clinical communication technologies at an assigned hospital. In this role, you will partner closely with hospital staff and Baxter teams to deliver best‑in‑class service, drive adoption, and ensure a seamless connected‑care experience for end users.

This position sits at the center of Baxter’s partnership with Stanford Health, where you will serve as the onsite expert supporting the hospital’s clinical communication platform. You will report directly to a seasoned customer success leader in a hands‑on, customer‑facing role that blends technical ownership, relationship‑building, and proactive problem‑solving in a high‑visibility environment.

This is a full‑time onsite role in Palo Alto, California.

• Develop deep expertise in the Hillrom Care Communications solution, including technical architecture, product capabilities, and support processes.
• Serve as the primary onsite subject‑matter expert, building strong, long‑term relationships with end users and key hospital stakeholders.
• Support deployments through coordination, communication, provisioning, and collaboration with cross‑functional Baxter and hospital teams.
• Provide multi‑channel technical support (onsite, phone, email, IM), including troubleshooting, log review, issue replication, and documentation.
• Manage system administration tasks such as Web Admin portal updates, directory maintenance, and smartphone MDM processes.
• Track, trend, and resolve issues while identifying opportunities for process improvements and best‑practice development.
• Deliver training for new staff, support ongoing education, and assist with upgrades, testing, and validation of new features.
• Communicate customer needs, requirements, and concerns across internal teams and follow through to resolution, including urgent escalations per SLA.

• Bachelor’s degree and/or 3+ years of relevant education and work experience in healthcare or IT within a customer‑facing role.
• Excellent interpersonal and communication skills; comfortable working with frontline nursing, physicians, and point‑of‑care support staff.
• Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point‑of‑care solutions.
• General knowledge of systems integration workflow capabilities, requirements, and protocols.
• General knowledge of wireless communication systems and protocols.
• Strong organizational skills with the ability to determine workload priorities and schedules with a service‑oriented mindset.
• Self‑driven and proactive in identifying areas of need to increase satisfaction.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position.

We may pay more or less than the anticipated range based on market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter…