Chief of Staff to SVPand GM AIMoveworks

Job Description

Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)

At Moveworks from Service Now, our technology makes AI work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining our team, you'll be at the forefront of the AI transformation.

Moveworks and Service Now have come together to redefine how AI works for the enterprise. By combining Service Now's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow — built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of Service Now’s most critical growth bets: AI and the enterprise “front door.”

This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier—driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations.

This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders.

• Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution

• Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda

• Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC)

• Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability

• Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions

• Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements

• Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures

• Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment

To be successful in this role, candidates should bring:

• AI‑Native Mindset & Execution:
  Deep understanding of how AI transforms product development, design workflows and user experiences. You’ve built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.

• 12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles in AI-native or high‑growth tech companies (ie. startups, scaling companies, and/or high-speed growth environments within larger tech organizations) with ideal candidate bringing equal fluency in innovation, speed & scale.

• Prior Chief of Staff or equivalent experience supporting a senior executive in a high‑stakes, high‑velocity environment — you can point directly to specific actions and work you have driven and measurable business impact and outcomes.

• Bachelor’s Degree or equivalent education required; MBA strongly preferred.

• Demonstrated experience working directly with customers; strongly prefer prior experience in a customer-facing GTM role (e.g., sales, solutions consulting,…