Hardware Support Technician II

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre‑market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre‑market consumer electronics.

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

• Participates with inventory and asset management including receipt and disposition of hardware
• Documents all defects of pre‑mass production hardware and/or software
• Performs hardware reworks (e.g., swapping out boards/chips, removing write‑protect screws, etc.)
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware IDs, etc.)
• Conducts servo flashing, firmware upgrade, flashing unsigned images
• Resolves support tickets on device issues
• Provides technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re‑write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

• Excel experience

• Must have the ability to perform office‑related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Employment in the fast‑growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through Linked In Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits