Desktop Support Analyst at Kforce Technology Staffing Mountain View, CA

Salary

$123,000 - $163,000 per year

• At least an Associates degree in Computer Technology or a related field from a two-year college or technical institution
• ACMT, CCT, ITILv4, Comp/TIA certifications achieved or in progress
• 3-5 years of experience in Service Desk and Desktop Support for both PC and Mac
• Preference for experience engaging with multiple customers face-to-face in a Walk Up Bar corporate setting
• Excellent interpersonal and communication abilities to effectively engage with technical and non-technical users
• Strong commitment to delivering outstanding customer service with thorough follow-through
• Familiarity with Mac OS Ventura/Sonoma and Windows 10/11
• Previous experience with Microsoft Office is advantageous
• Knowledge of wired and Wi‑Fi networking including Windows Active Directory
• Understanding of Exchange, AD, Software Distribution Systems, and related technologies
• Experience with video conferencing tools and communication technologies such as Zoom is beneficial
• Working knowledge of collaboration platforms like Slack and Google Suite
• Familiarity with ticketing systems such as Service Now is a plus
• Strong mobile support experience (Android, iOS, etc.)
• Experience in the installation, upgrading, and maintenance of software, hardware, and peripherals
• Understanding of encryption, security tools, and problem‑solving within this context
• Proficient troubleshooting, diagnostic, and issue‑resolution skills
• Ability to perform under pressure in a fast‑paced setting
• Capability to work independently as well as part of a team
• Skill in resolving software, hardware, and connectivity problems remotely
• Proficiency in identifying and articulating root causes of customer issues

• Assist users in accessing various systems and servers
• Provide support for remote staff utilizing Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
• Set up and manage shared mailboxes and distribution lists in Exchange
• Distribute and update software using UEM and HUB technologies
• Discuss call trends and challenges in daily team meetings
• Take on small projects from inception to completion
• Maintain and update the Knowledge Base and process documentation

• Active Directory
• Android
• Citrix
• Cisco
• Hardware Support
• Mobile Security
• Slack
• Windows
• iOS
• AI
• LESS