Senior Data Scientist

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Collaborate with Head Quarters BI team to understand business requirements and design appropriate data solutions to meet business need
• Leverage prior experience and industry standard best practices to analyze cross functional data and provide insights to business teams
• Assist stakeholders with data analysis, design data models & develop DB Views, Calculation Views etc. in SAP HANA to meet business need
• Implement snapshot processes, data refresh schedules, exception handling procedures as necessary
• Define required data integration requirements between various systems and work with extended team to get them created
• Follow all documented architecture, design & deployment processes to ensure compliance with policies
• Partner with Global BI team to help implement solutions for end user adoption
• Keep pace with latest technology advances in SAP HANA
• Develop functional subject matter expertise within various areas of enterprise business processes

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of documented experience as a SQL developer in data warehouse technologies
• 2+ years of SAP HANA experience is a must.
• SAP HANA Modeling experience is a must.
• Special consideration for an interest or experience in Data Science projects, and for experience in working with large historical snapshot tables.
• Experience in BI technologies like Tableau, OBIEE, Qlik View, Microsoft BI is a plus
• Prior Service Now platform experience is a huge plus
• Excellent communication skills, ability to work individually and in a broader geographically disperse team

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.