Technical Engineer

Job Description:

• Partner Relationship Management: Act as the primary technical point of contact; lead biweekly syncs and manage all communications via the "Collaboration Document."
• Technical Support & Triage: Perform Level 1 troubleshooting for SDK-related issues on prototype hardware. Monitor communication channels (tickets, email, IM) to provide timely technical guidance.
• Root-Cause Analysis (RCA): Conduct deep-dive analysis to differentiate between platform-level bugs and partner-side implementation errors.
• Cross-Functional Liaison: Advocate for partner needs by routing complex issues to Developer Relations Engineering (DRE) teams with documented reproduction steps.
• Workflow Optimization: Identify and suggest technical workarounds or optimizations specific to XR work streams and application flows.

Required qualifications:

• Technical Stack: Proficiency in Android Studio and the Android mobile/XR application lifecycle.
• Tooling:
  
  Experience with enterprise issue-trackers (e.g.,
  Buganizer, Jira
  ).
• Soft Skills: Proven track record in partner-facing roles, specifically in managing external expectations and reporting status to executive stakeholders.
• Industry
  
  Experience:
  
  Previous experience in QA, Technical Support, or Developer Relations within the mobile or XR space.